Returns & Exchanges
At Mozaico, we want you to be completely satisfied with your purchase. If your order does not meet your expectations, we offer a 30-day return policy for a full refund or exchange.
Initiate Your Request
Contact our customer support team via email or our online portal with your order number and the reason for your return.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and protective materials are included to prevent damage during transit.
Ship the Item
Affix the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse inspects the returned goods, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing