Frequently Asked Questions
Everything you need to know about our handcrafted mosaic art.
How long does it take to receive my order?
Since each piece is handcrafted to order, production typically takes 2-3 weeks. Shipping via express courier usually takes an additional 3-5 business days depending on your location.
Can I customize the size or colors of a mosaic?
Yes, we specialize in customization. You can adjust the dimensions, color palette, or even provide your own image for a completely bespoke mosaic design.
Are your mosaics suitable for outdoor use or pools?
Absolutely. Our mosaics are made from natural marble and glass tiles that are weather-resistant, waterproof, and UV-protected, making them ideal for gardens, pools, and exterior walls.
How do I install my mosaic art?
Mosaics are delivered as a single piece on a mesh backing. They can be installed similarly to standard ceramic tiles using thin-set mortar and grout. Detailed installation guides are included with every shipment.
What is your return policy?
We offer a 30-day money-back guarantee on all standard catalog items. Please note that custom-made or personalized mosaics are non-refundable unless they arrive damaged.
Do you ship internationally?
Yes, Mozaico ships worldwide. We partner with premium carriers like DHL and FedEx to ensure your artwork is delivered safely and securely to your doorstep, regardless of your country.